Get in Touch With Us

Got a question about one of the sweepstakes casinos we cover, or spotted something that needs a second look? This page explains the best way to reach us and what happens once you do.

What We Can Help With

Sweeps Sites focuses on comparing sweepstakes and social casino platforms, with particular attention to how quickly Sweeps Coin redemptions are processed. We are happy to hear from readers on a range of topics:

• Questions about a specific platform — if you want more detail on how a site like Crown Coins or SplashCoins handles redemptions, welcome offers, or eligibility, ask us.
• Corrections — sweepstakes casino terms, eligible states, and redemption thresholds change often. If something on our site looks out of date, tell us and we will check it.
• Feedback on our comparisons — if you think we have missed a factor that matters to how readers choose between operators, we want to hear it.
• General enquiries — anything about how sweepstakes casinos work, the dual-currency model, or how the site is put together.

How to Get in Touch

The most reliable way to reach our team is by email at [email protected]. Include a short summary of what you are asking about — a specific operator name, a page URL, or the topic — so we can route your message correctly and reply faster.

We review messages in the order they arrive and aim to respond within a few working days. There is no automated reply standing in for a real answer; a person on our team reads and responds to what you send.

What We Can't Do

We are an independent comparison site, not a sweepstakes casino operator, payment processor, or customer support desk for any of the brands listed here. That means a few things are outside what we can help with:

• We cannot access, verify, or action anything on your account with a specific operator — for account issues, verification requests, or redemption delays, contact that operator's own support team directly through their site or app.
• We cannot confirm whether a particular sweepstakes casino is legal for you to use in your state. Availability varies by state, some jurisdictions restrict or prohibit this model, and operators themselves decide which states they serve. If you have questions about your own eligibility, check the operator's terms and your state's current rules, since these change frequently.
• We do not offer legal, tax, or financial advice. If you have redeemed Sweeps Coins for a prize, any tax treatment depends on federal and state rules, and we would suggest keeping your own records and checking official guidance where needed.

If you are looking for background on how the sweepstakes model works more broadly, including the no-purchase-necessary entry route, that is covered elsewhere on the site rather than here.

Responsible Play

If your message relates to concerns about your own play, or someone else's, please say so. Sweepstakes casinos involve games of chance, and while participation is generally free with no purchase necessary, we would rather point you toward appropriate resources than leave a message like that unanswered.

A Note on What We Cover

Our rankings and write-ups, including the operators referenced on this site such as Crown Coins, SplashCoins, and others further down our list, are based on publicly available information we have researched — welcome offers, coin structures, and stated redemption processes. Commission from any operator does not influence how they are ranked. If you notice a discrepancy between what we describe and what an operator currently offers, that is exactly the kind of correction we want to hear about, since these details are the ones most likely to change over time.

For readers outside the US market, we also cover options such as our trusted non GamStop casinos guide for UK players, which sits alongside our US-focused sweepstakes content.

Before You Write In

A few quick checks can save you a reply cycle:

1. If your question is about eligibility or redemption, check whether the operator's own terms already answer it — these are usually the most current source.
2. If you are flagging an error, note the exact page and the detail you believe is wrong.
3. If you are under 18 (or under 21, where an operator sets that higher age requirement), please note that sweepstakes casinos are intended for adults of legal age, and we are not able to assist with account creation for anyone below the applicable minimum.

Thanks for taking the time to read this far. We do read every message that comes in, and we appreciate readers who help us keep this site accurate.